Shipping policy

We ship fast so you can get hauling. Here’s what you need to know:

  • Processing time: Most orders ship within 1–3 business days (Mon–Fri).
  • Carriers: We typically use UPS, FedEx, or USPS—we do not ship to PO Boxes.
  • Shipping costs: Calculated at checkout unless we’re running a free shipping promo.
  • Tracking: You’ll get an email with tracking info as soon as your order is on its way.
  • Delays: Weather, holidays, or carrier issues can sometimes cause hiccups—we’ll keep you in the loop if that happens.
  • International orders: Yes, we ship worldwide. Duties, taxes, and customs fees are the customer’s responsibility.

That’s the basics—scroll down for the full details. 👇

Shipping Policy – Full Details

Processing Time

Orders are typically processed and shipped within 1–3 business days of purchase. Orders placed on weekends or holidays will be processed the next business day.

Shipping Methods & Carriers

We ship using major carriers (UPS, FedEx, USPS). The carrier and service level are selected based on cost, delivery speed, and destination. Expedited shipping options may be available at checkout.

Shipping Rates

  • Shipping rates are calculated at checkout based on product weight, size, and destination.
  • Occasionally we offer free or discounted shipping promotions.

Tracking Information

When your order ships, you’ll receive a confirmation email with tracking details. Please allow up to 24 hours for the carrier to update tracking status.

Delivery Estimates

Delivery times vary depending on the shipping method and destination. While we make every effort to ship quickly, delivery timelines are ultimately determined by the carrier.

Shipping Delays

Rad Haul LLC is not responsible for delays caused by carriers, weather, customs, or other factors outside our control.

International Shipping

  • We ship worldwide where permitted.
  • International customers are responsible for any customs duties, taxes, or fees imposed by their country.
  • Customs processes may delay delivery times.

Incorrect Addresses & Lost Packages

Please double-check your shipping address at checkout. Rad Haul LLC is not responsible for packages lost due to incorrect or incomplete addresses provided by the customer.
If a package is lost or stolen after delivery confirmation, please contact the carrier directly.

Damaged Packages

If your order arrives damaged, please contact us at info@bikechocks.com within 7 days of delivery with photos so we can resolve the issue.